Execute Service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines.
Deliver excellent customer service to satisfy customers.
In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
This position reports to Regional Engineering Center Leader Your responsibilities Service delivery Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
Customer approach Contributes to customer satisfaction by executing Service work according to customer order and expectation.
Creates and maintains a good relationship with customers and understands their needs.
Identifies new sales opportunities and communicates them internally.
Materials and supply Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Documentationand reports Prepares all documents and reports to be signed by the customer representative.
Reports work done in a timely manner and follows up when needed.
Troubleshooting Proactively identifies potential equipment failures and requests proactive corrective actions.
Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Operational excellence Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization.
Provides recommendations to management to improve operations and customer service.
Health, safety and integrity Applies safety rules and safe practices as well as environmental responsibilities.
Reports unsafe practices and incidents.
Your background Bachelors degree ideally in Automation Engineering.
Experience in pre-bid technical queries.
5 years of experience in similar positions A solution-focused approach and strong written and spoken communication skills.
English Advanced Level.
A high level of self-motivation, curiosity and a desire to learn about new technologies.