Select how often (in days) to receive an alert: Create Alert This position performs technical service and supports day-to-day business on Agfa and 3rd party products to customers and internal staff. FOCUS ON DIRECT CUSTOMER CONTACT / ESCALATIONS Job Duties & Accountabilities: Accountability for professional system installation ( site inspection before physical installation, installation/upgrade) Accountability for system acceptance (shared responsibility with sales and applications) Repair and fix In time and in line with Service agreements in a professional way. Ensure technical knowledge transfer to customer/dealer and within the Agfa organization Accountability for the appliance of best practice processes and procedures (escalation, sign-off, problem logging, service call handling..) Accountability for customer satisfaction on project implementation and issue handling Accountability of call screening (on-site/remote). Escalate when necessary problems to 2nd and 3rd tier support Perform preventive/corrective maintenance in the Software Assist internal and external customers (e.g. users, freelancer, colleagues from all business areas, HQ, etc.) on-site and remotely on technical questions and issues Identify opportunities for up-selling Agfa Services and Products and pass on up-selling opportunities to sales as required. Install and modify Agfa and 3rd party products Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely Assist R&D and HQ in problem-solving and risk analysis (services II and III) Education: Undergraduate Education Complete or studying Engineer. Experience: 3 years of knowledge in the Prepress segment repair and fix Install/ Integration Train the customer Specific Skills: Computer skills, analytical , Foreign Languages, Communication, Self-motivation, Teamwork, Creativity, Flexible. Job Segment: Inspector, Engineer, Quality, Engineering
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