DOCUMENT NUMBER: D001217226 TITLE: OPS.TECHSV.PROF.III
POSITION TITLE: Technical Service Rep
POSITION CATEGORY: Geozone Operations
REPORTS TO (JOB TITLE): Operations Manager
DUAL REPORT Job Purpose This position is a shop-based role. Primary role will be to assemble, disassemble equipment (under supervision) as well as other tasks (under supervision) per work instructions. The individual will also assist senior workshop personnel in the preparation and testing of equipment. He/She will be expected to follow a specified learning plan that will include various computer-based learning modules as well as classroom training. During this phase, He/She may take on miscellaneous tasks as assigned by the Supervisor. The individual applies standard techniques, procedures and criteria to perform tasks strictly in accordance to Weatherford OEPS standards. He/she receives close supervision, and thorough review of all work performed for application of sound professional judgment.
Roles & Responsibilities SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By. Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk. Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations. Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises. QUALITY Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System. Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement. OPERATIONS Has responsibility for providing "hands-on" technical support to the production, and repair of equipment and/or tools. In shop environment, receives field tools, takes them apart, repairs and refurbishes tool to go back to the field using blueprints, manuals, following protocols. Primarily activity is at workshop, troubleshooting, repairing, refurbishing, implementing mandatory modifications and executing and/or planning preventive and corrective maintenance of field equipment and tools, helping to mitigate assets related non-productive time and improve overall field service delivery performance. May be required to attend a client location to perform his/her duties whenever an R&M task is deemed necessary to carry over a field operation. COMMUNICATION Maintains effective communications with all key stakeholders both internal and where appropriate external. Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports. FINANCIAL All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses. Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure. PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience. Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential. Supervisors are expected to actively engage their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities. Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personnel & to foster an environment that supports the attraction & retention of a high performing talented workforce. VISION & LEADERSHIP Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times. Experience & Education REQUIRED Minimum 1-3+ years related experience with demonstrated competencies. Knowledge, Skills & Abilities REQUIRED Ability to work nights and weekends when needed. Proficient verbal communication skills. General knowledge of products to be sold and purchased. General computer knowledge. Must have basic reading, writing and math skills. Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form. Ability to maintain confidentiality; remain unobtrusive but present; demonstrate calmness and flexibility in a changing environment. Travel Requirement: This role may require domestic and potentially international travel of up to: JOB DESCRIPTION SCOPE This job description's purpose is to offer some details on the scope and depth of the role and its interaction with other roles with the organisation, through a focus on key criteria. It cannot capture the entire scope of the role. The document is generic in nature and offers consistency in role content from the early career level to more senior levels. The Company's expectation is that the holder of the role understands and accepts that its expectations will be potentially greater from those in more senior roles than those at an early stage of their career. Responsibilities may well be greater and their decisions will have greater impact on the function and organisation's performance. The Company reserves the right to amend the content of the job description to better reflect the changing scope of the role with or without notice.
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