Technical Solutions Consultant - EntryThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.**Technical Solutions Consultant - Entry****_ In a typical day, you would:_**- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).- Proactively assist customers to avoid or reduce problem occurrence.- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.- Begin to partner with and assist the Sales Pursuit team.**_ About you:_**- Bachelor´s or Associate degree or equivalent experience in IT.- Excellent verbal and written communication skills- Intermediate English- Experience in troubleshooting in a technical environment.- Excellent analytical and problem solving skills.- Software and hardware knowledge of computing, storage and peripheral devices.- Superior customer service skills.- Phone and remote support experience. E-support experience.**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element! Want to know more about it?Then let's stay connected!HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.**Job**:Services**Job Level**:Entry**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.