.Technical Solutions Consultant - VMwareApply to locations: Mexico City, Distrito Federal, MexicoTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: 1181858This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.Responsibilities:Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Evaluate unique or complex installations or configurations and make recommendations for resolution.Articulate clearly in writing and verbally. Add case resolution to KMS.Represent company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.Develop partnership with and assist the Sales Pursuit team.About you:3 years experience in relevant technologies and customer environments.Excellent verbal and written communication skills in English.VMware or virtualization experience.Experience in troubleshooting in a technical environment.Excellent analytical and problem-solving skills.Software and hardware knowledge of computing, storage, and peripheral devices.Advanced proficiency with case management databases and tools.Superior customer service skills.Phone and remote support experience. E-support experience and knowledge.Understand the customer to be an advocate for the customer