**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**- Ensure objectives and service level agreements (SLAs) are met.- Provide resolution of issues for clients, liaise between clients, customer success team and development team.- Utilize our case management system, keep track of your own support tickets, and follow through to completion.- Provide accurate and timely support by documenting all issues and resolutions.- Maintain communications with customers during the problem resolution process.**REQUIRED SKILLS AND ABILITIES**- Ability to learn new products and develop technical knowledge.- Identify, troubleshoot, and resolve a wide range of technical computer-related issues.- Communicate technical issues to non-technical personnel.- Strong organizational skills and attention to detail.- Ability to work effectively both independently and as part of a team.- Develop and update internal documentation**EDUCATION AND EXPERIENCE**:- Required_- 2+ years' customer service experience.- 2+ years' experience troubleshooting web-based software.- Technical support experience with software as a service preferred (SAAS).- Solid Relational Database Skills.- Full cycle LDAP/Active Directory, SSO/SAML, & SCORM Integration implementation experience.- Familiarity with Command-Line.- Remote work Experience- Preferred_- Technical support experience with software as a service preferred (SAAS).- JIRA and Salesforce experience- Bash Script Writing.- .Net Experience.- Proficiency in Microsoft Office Suite; Outlook, Word, PowerPoint, and ExcelTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $25,000.00 - $30,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasIdioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en 45050, Zapopan, Jal.