Technical Support Agent -

**About the Role**:ANDX is seeking a high-energy, team-oriented Tech Support Agent to provide support to one of our key clients. Key responsibilities are as follows:- Respond to general inquiries as well as troubleshoot technical inquiries, remote connecting into devices when needed- Accurately and thoroughly document all customer interactions- Alert management of customer feedback trends**We Offer**- _A great starting Salary -$18,000MXN per month_- _Full legal benefits (100% nominal salary)_- _Monthly incentive bonus of up to 10%_- _$2,000MXN training completion bonus_- _Free shuttle from La Alameda_- _Grocery Vouchers_- _Employee Discount Program_- _Full paid orientation and training_- _A friendly, fun and professional environment_**We Need**- 1+ years of Customer Support experience- Working knowledge of Windows and/or Mac OS- Experience working with ticketing software is an asset- Strong written and verbal communication skills- **English level (Cambridge chart)**:C1