Technical Support Agent

Descripción y detalle de las actividadesObjective: To provide excellent customer service with extensive operational and technical support to diverse audiences in order to effectively and continuously resolve issues. Provide direct support to patients and clients in the USA, UK, Canada, and Australia through effective and timely communication. Responsibilities: - Provide in-depth support for various customer phone inquiries regarding applicable devices within assigned functions. - Address and resolve complex operational and/or technical issues by delivering effective customer service for corresponding devices. - Ensure accuracy and integrity of data throughout the documentation process of all customer contacts in applicable systems. - Maintain confidential patient and/or health information in accordance with company policies, HIPAA, and other regulatory requirements. - Stay updated on applicable devices and/or troubleshooting techniques to consistently deliver clear and concise customer service, demonstrating broad knowledge and sound judgment in resolving various operational and/or technical matters. - Handle confidential information productively with a high level of professionalism, discretion, and tact. - Serve as a technical resource for interdepartmental teams and/or internal clients. - Establish and maintain strong relationships with internal and/or external customers by effectively understanding and interpreting company policies and procedures during all customer interactions. - Guide other staff members on specific System One inquiries. -Execute tasks assigned by immediate supervisor according to departmental and company needs.Experiência y requisitos**Número de vacantes** 1**Área** Atención a Clientes/Call Center/Telemarketing**Contrato** Permanente**Modalidad** Híbrido**Turno** Mixto**Jornada** Tiempo Completo**Estudios** Preparatoria**Sexo** Indistinto**Disponibilidad p. viajar** No