Technical Support Coordinator

Join the Family, we are looking for your talentTechnical Support CoordinatorRequirements:Eng, Automotive Mechanic (INDISPENSABLE)Knowledge of guarantees minimum 2 yearsTechnical RepairsPersonnel managementAdvanced EnglishResponsibilities:Coordinate the activities of Technical Support staff to assist dealer's technicians, via telephone and Ticket System, in troubles with the diagnostic and repair of Suzuki products.Responsible for decisions to repair or replace assembly units.Provide authorization for warranty claims.Support dealer's technicians in applying best practices in the diagnosis and repair of vehicles.Coordinate Port Actions activities ordered by SMC.Act as a liaison between the technical support team and other departments, such as sales, product development, quality assurance, SMC, etc.Handle complex or escalated customer complaints and troubleshoot technical issues with PROFECO.Report Quality problems to SMC and send warranty failed parts to different foreign factories.We offer:Competitive SalaryBenefits Above the LawMonday to FridayJob Type: Tiempo completo, Por tiempo indeterminadoSalary: $30,000.00 - $35,000.00 al mesBenefits:Estacionamiento de la empresaSeguro de gastos médicos mayoresSeguro dentalSeguro de vidaServicio de comedor con descuentoTeléfono de la empresaVales de despensaWork Schedule:Turno de 8 horasEducation:Licenciatura terminada (Deseable)Experience:POSTVENTA AUTOMOTRIZ: 5 años (Deseable)Work Location: Empleo presencial#J-18808-Ljbffr