Technical Support

diverse group of people from different backgrounds and be able to listen to their

needs to then translate those needs to the software.

**Responsibilities**:

- Conducting client discovery calls to gather client requirements.
- Designing, developing, deploying, and testing solutions for clients.
- Providing on-going support, professional services, and consulting to clients.
- Providing Level 1 and Level 2 technical support to clients by responding to

help desk calls and tickets.
- Conducting in-person and virtual training sessions for clients.
- Deliver platform demonstrations for sales prospects.
- Working with clients and the development team to identify platform bugs and

enhancements.

**Required skills**:

- Passion for providing outstanding customer service
- Experience in SaaS preferably or SAP
- Process analysis and development expertise
- Exceptional presentation skills, strong verbal and written communication skills
- Exceptional interpersonal skills.
- Ability to present ideas in a clean, user-friendly way.

Preferred skills
- Ability to work independently, as well as follow direction/instruction, as

warranted
- Proven ability to quickly learn all aspects of technical software product
- Desire to learn new technologies and proactiveness
- Demonstrated ability to work collaboratively and cross-organizationally with a

diverse team

**Education**:

- B.S. or B.A. degree
- Preferred majors: Business Management, Engineering,Computer Science