Our client is a global leader in next-generation digital services and consulting.
They enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, they expertly steer their clients through their digital journey.
They do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
They also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Their always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from their innovation ecosystem.
We are currently searching for a Technical Support: Responsibilities Act as the first point of contact for the IT services Support and Operations team .
Handle first-level incidents and service requests.
Monitor the availability and continuity of IT services .
Coordinate with other IT teams (Asset Management, Audit) to implement actions that improve customer satisfaction.
Participate in CSR activities to ensure adherence to service level agreements ( SLAs ).
Requirements Bachelor's degree in IT or Computer Science.
2-4 years of experience in IT support operations.
Excellent communication skills in English.
Mandatory Technologies: Windows Operating System installation and troubleshooting .
Software installation and troubleshooting.
Active Directory, SCCM.
Patch Management & Server administration .
DHCP , DNS , RDP , Printer Installation .
Outlook / O365 troubleshooting .
Software license management .
Systems troubleshooting (hardware, software, operating system).
Skilled in software installation and troubleshooting.
Knowledge of antivirus and patch management.
Windows Server Administration .
Windows Active Directory & SCCM .
Basic knowledge of networking ( LAN , routers , switches ).
Knowledge of TCP/IP networking .
VOIP , Printers & Wireless Access Point Management .
Desired Ability to perform hands-on activities under instruction.
Knowledge of audit management and service desk operations.
Proficiency in Microsoft Office Suite ( Word , Excel , PowerPoint , Access , Outlook ) for reporting.
Strong analytical, problem-solving, and communication skills.
Languages Advanced Oral English.
Native Spanish.
Note: On-site If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer. Explore all our job openings | Sequoia Career's Page: https://www.sequoiags.com/careers/ .
Keywords: Technical Support, IT, SCCM,Outlook, TCP/IP, SCCM None
