**Required skills**:
- Java or Python or C++ or JS / good
- AWS / good
- SQL / strong
- English / expert
We are looking for a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for the Customer platforms' availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
Does this sound interesting to you? Don't wait — join our amazing team!
**Customer**:
The ?ustomer is a rapidly growing US AdTech company. The company was founded by 3 former Google employees, and it has a highly technical team and an excellent technological culture. This product provides extremely high-scale Bidder-as-a-Service solutions in advertising technology, works with global businesses, and has raised $28M to date (including the most recent Series B raise of $15M).
**Requirements**:
- At least 4 years of experience in a technical support role
- Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python
- Strong experience with SQL
- Hands-on experience with AWS services
- Familiarity with CI/CD processes and best practices
- Solid experience working with Linux systems
**WOULD BE A PLUS**
- Experience in the AdTech domain
- Experience with Kubernetes
**Personal Profile**:
- Proactive attitude
- Desire to develop new and unique ways to improve the organization and to create new opportunities
- Willingness to learn quickly and grow within a team of support engineers
- Excellent communication skills
- Problem-solving and analytical skills
**Responsibilities**:
- Troubleshoot platform issues
- Participate in on-call rotations and be an escalation contact for service incidents
- Address Customer escalations, providing timely solutions and support
- Configure and set up new Customer environments to meet specific requirements
- Respond promptly to PagerDuty alerts to ensure system reliability and uptime
- Monitor production systems to proactively identify and mitigate potential issues
- Provide clear and helpful responses to inquiries on Slack
- Diversity of Domains & Businesses
- Variety of technology
- Health & Legal support
- Active professional community
- Continuous education and growing
- Flexible schedule
- Remote work
- Outstanding offices (if you choose it)
- Sports and community activities