.**Technical Support Engineer****About the job**RHI Magnesita is seeking a strategic and customer-oriented Technical Support Engineer in Celaya, MX!The Technical Support Engineer will serve as the first point of contact with our customer and work very closely to ensure that RHI Magnesita's products are being utilized/installed appropriately in accordance with prescribed guidelinesThis role will own the full life cycle of the account for service at customer. No sales activities. They will work to provide regular maintenance on all RHI Magnesita machines, improve sales turnover, support inventory management, identify problems (troubleshooting) and address customer concernsThis position will report to the Head of Count Account Manager. The Technical Support Engineer will travel both domestically and internationally with about 10% travel time.**The Technical Support Engineer tasks will include**:- Provide assistance and have general trouble shooting ability with machinery/equipment.- Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.- Refractory installation for furnace and ladle of customer account.- Data tracking related to RHIM products, and competitor product performance.- Provide service type functions, which may involve product installation support, including customer product training.- Participate in trials and document results with respect to new and old products. Assist your Superior with the completion of all pre-trial forms, and all trial closing forms.- Electronic communication should be checked every business day. Calls should be returned within that business day.- Submit expenditures on a minimum of a bi-weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.- Interact with required internal departments.- Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.- Ability to respond to afterhours urgent or emergency needs of the customer.- Ability to complete necessary equipment operations and pre-check certifications and standards**About you** Do you have:- Bachelor's Degree in Engineering, Materials, Metallurgical, Chemical, Science degree is preferred- 2+ years of refractory installation or steel mill or foundry experience preferred- Safety focused