Technical Support Engineer

.The Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products.Expectation of this Technical Support role is to provide "Best in Class" support for all ASMPT SMT Solutions customers utilizing the hotline service.**Key Responsibilities and Duties/Essential Functions**:- Provide best in class Technical Support on all ASMPT SMT Solutions equipment/platforms- Provide second level Technical Support for ASMPT FSE's who are currently working at a site that requires advanced troubleshooting assistance for complex hardware/software problems- Verify, log and manage machine issues, machine upgrades and warranty orders presented by ASMPT Agents- Act as an interface to other regional SCC groups/principle factories for escalated issues form the region- Provide complaint and defect data from the customer to the relevant principle factories for escalated issues from the region- Provide complaint and defect data from the customer to the relevant principle factory- Responsible for full functional testing of new service tools prior to roll out to the AMCAS region. Collect and report data back to product experts- Provide support outside of normal working hours on a rotational basis- Complaint/Defect process owner for AMCAS region - verification, checking, creating and owning the regional defects created