Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.
**What you'll do**:
**Job Summary**
**What you' Il do**:
The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions.
Making What matters work at Eaton takes the passion Of every employee around the world. We create an environment where Creativity, invention and discovery become reality, day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach
**In this function you will**:
- Provide post-sales technical support to customers including troubleshooting, investigating, and
- resolving technical problems that arise during and after product installation on a large variety of
- power protection and data center products.
- Accurately document service request activities and troubleshooting steps
- Effectively communicate product value proposition and product line strategies
- Assist the team in improving business processes and electronic tools
- Serve on special teams and work on projects to enhance team performance and customer
- satisfaction
- Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a
- variety of resources
- Leverage information to provide professional customer support
- Work rotational 8 hours shifts between the hours of 7:00am — 5:00pm US Central Time
- March — Nov (1 hour behind) #LI-DG2
**Qualifications**:
**Education level required**
- Bachelors Degree
**Years and area of experience required**
- 1-2 years of experience in a similar role of technical support assistance within an electrical industry (desirable)
**Skills**:
**Technical knowledge**
- Hands-on electrical wiring experience,, working knowledge in ehe use of test equipment (multimeter, ammeter, network sniffer, etc), knowledge of Linux operating systems.
**Soft skills**
- MS Applications, English fluency written & spoken, communication skills
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
