Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.
**What you'll do**:
**What you'll do**:
**Position Overview**:
The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool ng solutions.
Making What matters work at Eaton takes the passion Of every employee around the world. We create an environment where creativity, invention and discovery become reality, day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
**In this function you will**:
Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.
Accurately document service request activities and troubleshooting Steps
Effectively communicate product value proposition and product line strategies
Assist the team in improving business processes and electronic tools
Serve on special teams and work on projects to enhance team performance and customer satisfaction
Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources
Leverage information to provide professional customer support
Work rotational 8 hours shifts between the hours of 7:00am — 6:00pm US Central Time
March — Nov (1 hour behind) #LI-DG2
**Qualifications**:
Education level required :Bachelors Degree in electrical, electronics, mechatronics or related
Years and area of experience required : 2-3 years in technical support (electrical division desirable)
**Skills**:
Technical knowledge Hands-on electrical wiring experience,, working knowledge in ehe use of test equipment (multimeter, ammeter, network sniffer, etc), knowledge of Linux operating systems.
Soft skills MS Applications, English fluency written & spoken, communication skills
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
