Technical Support Engineer

Descripción y detalle de las actividades

What to expect from the role - Work experience with different type of HVAC equipment and controls. - Opportunity to work on HVAC projects. - Exposure to customers and end users. - Work in collaboration with a team of professionals. - Guided by experts and professionals in the field and learn on the job. Responsibilities - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to Quality Assurance - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Prepare accurate and timely reports

Experiência y requisitos

Requirements - BS degree in Mechanical, Electromechanical, Mechatronics or equivalent. - Attitude to learn In-depth knowledge in the product that the technician is supporting. - Strong problem-solving skills - Excellent client-facing skills - Excellent English written and verbal communication skills

**Número de vacantes** 1

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** Lunes a Viernes 7am - 5pm

**Estudios** Carrera Profesional

**Inglés **Hablado: 90%, Escrito: 90%

**Sexo** Indistinto

**Disponibilidad p. viajar** No