Technical Support Engineer

Descripción y detalle de las actividades

What to expect from the role - Work experience with different type of HVAC equipment and controls.
- Opportunity to work on HVAC projects.
- Exposure to customers and end users.
- Work in collaboration with a team of professionals.
- Guided by experts and professionals in the field and learn on the job.
Responsibilities - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to Quality Assurance - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Prepare accurate and timely reports

Experiência y requisitos

Requirements - BS degree in Mechanical, Electromechanical, Mechatronics or equivalent.
- Attitude to learn In-depth knowledge in the product that the technician is supporting.
- Strong problem-solving skills - Excellent client-facing skills - Excellent English written and verbal communication skills

Organización

Alliance Especializados del Aire S.A de C.V.

Giro

Maquiladora (Export.)
Actividad principal

Maquiladora especializada en fabricar aires acondicionados industriales

Número de empleados

700

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Turno** Diurno

**Jornada** Tiempo Completo

**Horario** Lunes a Viernes 7am - 5pm

**Estudios** Carrera Profesional

**Sexo** Indistinto