**Who we're looking for**:**Required**:- ** Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious**- ** Excellent organizational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles**- ** A strong sense of urgency**- ** Ability to empower end-users to support themselves using our knowledge base**- ** A passion for social media or web-based software**- ** An appreciation for easy to use, intuitive software**- ** Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation**- ** A desire to learn, master and teach****What you bring to the role**:- ** Basic knowledge of various mobile platforms; iOS, Android, Windows Phone, Blackberry**- ** Solid technical support experience**- ** Prior customer service role is essential**- ** Knowledge of HTML, XML, JavaScript or CSS**- ** Experience with RESTful API**- ** Basic understanding of UNIX commands (for search, and other command line features)**- ** Intermediate understanding of authentication technology (SAML, JWT)**- ** Basic understanding of how SaaS integrations work**- ** Experience troubleshooting in a SaaS environment with an assertive deploy schedule**- ** Fluent in spoken and written English****Where We Work**:**This role will be onsite at our Mexico City office.****About Zendesk - Champions of Customer Service**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
