Technical Support Engineer

**About the role**- Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance.- Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system.- Providing excellent customer service to the company's clients.- Collaborating effectively as part of a team and maintaining positive relationships with team members and customers.- Generating reports related to the cases handled.**About You**- Possession of a university degree or technical diploma.- 1-3 years of technical experience.- Flexibility to work in shift rotations and on-site.- Proficiency in hardware, including servers.- Knowledge of operating systems and server architectures.- Proficiency in advanced English.- Strong customer service skills.- Desired experience in server diagnosis and troubleshooting.**We Offer**- Gross Salary: $20,000- Diverse and dynamic work environment- Work-life balance and support for career developmentThis position requires full-time on-site work in Benito Juarez, close to Parque de los Venados.Tipo de puesto: Tiempo completoSalario: $19,000.00 - $20,000.00 al mesHorario:- Turno de 8 horasExperiência:- Soporte técnico: 1 año (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial