Technical Support Engineer

**About the role**
- Performing hardware configurations, troubleshooting errors/problems, monitoring and/or testing performance.
- Server maintenance, diagnosis, and incident resolution, with a focus on the NonStop system.
- Providing excellent customer service to the company's clients.
- Collaborating effectively as part of a team and maintaining positive relationships with team members and customers.
- Generating reports related to the cases handled.
**About You**
- Possession of a university degree or technical diploma.
- 1-3 years of technical experience.
- Flexibility to work in shift rotations and on-site.
- Proficiency in hardware, including servers.
- Knowledge of operating systems and server architectures.
- Proficiency in advanced English.
- Strong customer service skills.
- Desired experience in server diagnosis and troubleshooting.
**We Offer**
- Gross Salary: $20,000
- Diverse and dynamic work environment
- Work-life balance and support for career development

This position requires full-time on-site work in Benito Juarez, close to Parque de los Venados.
Tipo de puesto: Tiempo completo

Salario: $19,000.00 - $20,000.00 al mes

Horario:

- Turno de 8 horas

Experiência:

- Soporte técnico: 1 año (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial