Technical Support Engineer for GTAC, Latin America levelPosition Description:Responsible to ensure SLAs are achieved and client expectations are met by consistently troubleshooting and monitoring to ensure maximum possible service availability and performance.Able to collect logs, sense customer attitude, troubleshoot problems, track all issues, and report incidents.Establish a good relationship with customers externally and work closely with them to promote company image to customers.Applying patches, upgrading software, and ensuring that data is secured for customer infrastructure within a controlled environment.Provide expertise on system performance tuning, capacity planning, maintenance patching, and new version installation.Develop and maintain standard templates for repeatable build outs.Plan and implement small to medium scale changes on production systems.Analyze and assess the impact and risk of small to medium risk changes on production systems.Demonstrate commitment to service excellence.Position Requirements:Bachelor's degree in Electronic, IT, Telecommunications, Network, Computer Systems or related Engineering.Advanced or medium English level - (Listening & Writing).Knowledge of Windows/Unix/Linux Servers, virtualization technologies (Hyper-V, VMware), and computer hardware.Possesses a good working knowledge of various technologies such as virtualization of storage and servers, Linux, network, client-server, storage, and UNIX.Good communication and customer service skills, with the ability and desire to work in a collaborative team environment.What do we offer:Salary based on experienceLegal benefits (Social Security – vacation - vacation bonus)Professional growthGood working environmentMulticultural relationshipTipo de puesto: Tiempo completoSueldo: $20,000.00 - $35,000.00 al mesBeneficios:Estacionamiento gratuitoTipo de jornada:Lunes a viernesTurno mixtoEscolaridad:Licenciatura terminada (Obligatorio)Experiencia:Soporte técnico: 1 año (Obligatorio)Idioma:Inglés (Obligatorio)Lugar de trabajo: Empleo presencial#J-18808-Ljbffr