.Established in 2017, Storyblok has rapidly ascended to the forefront of the global headless CMS landscape. Our vision is to "pioneer the future of content management, removing barriers between developer and marketing teams by offering an intuitive, scalable, and intelligent platform to deliver digital experiences from idea to success".Our team is made up of smart, passionate individuals who excel in their work. People who are comfortable taking on big ideas and figuring out the details along the way. With a dynamic team of over 220+ passionate individuals spanning 45+ countries, we're not just breaking boundaries; we're redefining them!Our recent $80m Series C funding round, secured in June 2024, marked a crucial milestone for us. It has fueled our remarkable growth in the US market and accelerated our ongoing expansion and advancements across EMEA.We're proud recipients of numerous awards, including recognition in G2's 2024 Best Software Awards. As a remote-first company, we have been officially recognized as one of the top 100 most flexible places to work, ranking #3 in the scale-up category as per Flexa Careers.WHAT IS IN IT FOR YOUYou will be joining a growing company where you can contribute to many "firsts". Plus these benefits:Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboardingSick leave benefit, parental leave and 25 days of annual leave plus your local national holidaysPersonal development fund for courses, books, conferences, and materialVSOP (Virtual Stock Option Plan)The annual international team-building trip, quarterly and monthly online get-togethersAs a fully remote company, with work-life balance at its core, you'll enjoy flexible schedulesAn international team that loves to have fun at work and works hard together to accomplish shared goalsJoin Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback
