.Are you excited by helping engineers and scientists solve tomorrow's grand challenges? Do you live for that "aha!" moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the Support department? If so, join our team and help NI's customers achieve long-term success!Technical Support Engineer Interns partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.**Key Responsibilities**- Resolve customers' single incidents during installation, implementation, and/or maintenance of NI products.- Escalate technical issues while maintaining ownership of customer interaction.- Route out-of-scope technical issues to the appropriate support group.**Qualifications**Basic- Education - Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical, or Mechatronics (close to graduation: 10 months - 1 year).- Language - Intermediate or advanced English level, oral and written. (B2+ or above).- Availability - Able to work half-time.Preferred- Customer Service - previous experience in customer service or technical support- Language - Intermediate or advanced Portuguese level, oral and written. (B2+ or above)- Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.- Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)- Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.- Collaborative - Team oriented with the ability to effectively collaborate with peers.**Why NI? There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.**The people**: We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.**The ideas**: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.**The technology**: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle
