Technical Support Engineer (Offshore Structural)Location : Remote in Mexico or BrazilJob DescriptionThe Technical Support Engineer's primary responsibility is to provide technical support on Bentley's Offshore Structural Engineering software SACS.Responsibilities:Provide technical support to users through Web, Phone & Email on SACS.Troubleshoot and resolve user issues quickly and accurately, driving user satisfaction and usage.Help in developing the product by conveying user feedback to the product team through logging of bugs/enhancement requests.Coordinate with Development, QA & Product Management teams to prioritize bug fixes.Create knowledge articles and edit existing articles to keep them current for user support.Test a product or feature before a release.Qualifications:Bachelor's Degree in Civil, Structural, Mechanical or Ocean Engineering.1-5 years of prior offshore structural engineering related experience.Knowledge of finite element modeling, analysis & design.Knowledge of offshore design codes API RP 2A and ISO 19902.Experience using SACS; experience with MOSES, ADINA, Staad, PLAXIS or AutoPIPE would be an advantage.Excellent communication skills in English (verbal & writing).Self-motivated, proactive individual with a strong desire to learn.Knowledge of Python or other scripting languages would be an advantage.What We Offer:A great team and culture; please see our Recruitment Video.An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.Competitive salary and benefits.The opportunity to work within a global and diversely international team.A supportive and collaborative environment.Colleague Recognition Awards.About Bentley Systems:Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure sustaining both the global economy and environment.Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.Equal Opportunity Employer:Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.#J-18808-Ljbffr