.As a member of Technical Support, you will be part of a Global team interacting closely with Support offices in the US, Europe, Australia, Korea and Japan, as well as with customers around the world.Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.
**Responsibilities**:- Provide escalated technical and triage support for other team members.- Actively contributing to our online community and knowledge database for up-to-date customer information and solutions.- Work closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements.
**Qualifications/Experience**- College degree (CS degree preferred).- 3+ years work experience in online technical problem solving.- Excellent communication skills and strong customer focus.- Proven analytical / problem solving ability.- Ability to communicate technical concepts clearly and effectively, both written and oral.- Demonstrated ability to lead and manage initiatives to completion.- Proven ability to work with the team to quickly and calmly resolve technical issues.- Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers.- Demonstrated ability to learn new skills quickly.- Ability to work independently and as a part of a team.- Required to be flexible, detail oriented and organized with the ability to multitask.- On-call availability.
**Technical Experience**- Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc.- Strong familiarity and working knowledge in JavaScript, HTML, and CSS is essential.- Familiarity and working knowledge of Java; experience in Android development is a plus.- Familiarity and working knowledge of RESTful API use, data collection tools, developer support experience.- Exposure and working knowledge in at least one other programming language including Objective C/Swift, PHP, BASH, etc.- Ability to test, troubleshoot and diagnose ad integrations issues highly desired.- Working knowledge of video ad serving technologies (VAST, VPAID, VMAP, etc) highly desired.- Working knowledge of ad/video analytics platforms (Omniture, MOAT, etc) highly desired.
**About Brightcove**Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video.
We're hyped up about storytelling, and about helping people connect, share experiences, and view the world.
Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business