**Technical Support Analyst****Location: Mexico City, Mexico**Responsible for providing world-class technical support for Infor's enterprise clients. The Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. Will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.**A Day in The Life Typically Includes**:- Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.- Manage RDBMS systems such as SQL Server to replicate customer issues as needed.- Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.- Utilize excellent communication skills to diffuse heightened end-user sensitivity and interact with multiple levels of the Customer's organization.- Ability to work on call on a rotational basis.**Basic Qualifications**:- Graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.- Technical skills: Java, SQL, Java Script.- English communication skills.- Organizational and problem-solving skills.- Good exposure to object-oriented programming.- Aptitude to learn quickly and independently.- Team player with strong communication, organizational, analytical, and problem-solving skills.**Preferred Qualifications**:- Advanced SQL.Tipo de puesto: Tiempo completoSalario: $25,000.00 - $30,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasPrestaciones:- Bebidas gratis- Estacionamiento gratuito- Seguro de gastos médicos mayores- Seguro de vida- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensa- Vales de restaurante