Technical Support Executive

**Job Summary**Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals- Excellent in Analytical & Presentation Skills- Have knowledge of utilizing ticketing tools and knowledge base documentation- Good Technical and Communication skills and ability to articulate technical issues.- Analyze and resolve complex issues without oversight- Act as a technical support executive to drive customer satisfaction.- Deeply analyze queries and resolve issues related to relevant systems and aspects, including Databases, API, etc.- constantly looking for ways to improve processes.- Implementing new initiatives and innovative ideas- Ensure that SLA is met at the required standard of quality.- Build and maintain technical documentation (Troubleshooting guides, FAQs, Tutorials, etc)- Identify and report bugs to developers, and work with DevOps to fix tech problems.- shared knowledge gained across the team.- Ensuring adherence to all company-approved policies and procedures.**Who you are.**- customer-oriented mindset.- Take problems as growing opportunities.- Great communication and interpersonal skills, as well as organizational skills.- Fluent in English and Spanish is mandatory (verbal and written) and Portuguese language is a plus.- Fond of multicultural environments.**Salary**: $20,000.00 - $23,000.00 per month**Education**:- Bachelor's (preferred)Ability to Relocate:- Remote: Relocate before starting work (required)Work Location: Remote