**Education**
- B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and/or:
- Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
**Desired Profile**
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, diagnostic logs review, Troubleshooting techniques etc).
Knowledge of networks, database, server configuration, Web Server, SQL tuning and so on.
Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.
**Behavioral Skills (required)**
- Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
- Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
- Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
- Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan
- Ability to persevere in the face of obstacles and ensure customer's success.
- Self-starter, works well unsupervised or with limited supervision Detail Oriented (Process orientation preferred)
**Technical & Analytical Skills (required)**
- Ability to resolve Supply Chain Management issues such as Order Management Issues.
- Expertise in Full Cycle O2C and Inventory flows.
- Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Advanced knowledge of SQL.
- It is a plus to have functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites - Oracle E-Business Suite; PeopleSoft Enterprise SCM; JD Edwards Enterprise One; Siebel
- Experience in writing SQL queries in Oracle EBS/Fusion, PLSQL coding experience is a plus
Ability to independently troubleshoot issues using Database Tables/SQL Queries
Career Level - IC3