Unlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity At Ellucian, our internships offer a unique opportunity to learn, grow, and explore your career interests. You'll be immersed in a supportive environment where you can collaborate with experienced professionals, work on meaningful projects and develop your professional brand.
Join our 16-week paid internship program and experience the#ellucianlife. You'll gain valuable hands-on experience, develop your professional skills, and have the chance to make a real impact. Our collaborative culture and mentorship opportunities will set you up for success in your career.
2023 Vault Rankings #1 Top Ranked for Tech Engineering
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#2 Best Overall Internship
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#4 Top Ranked for LGBTQ + Diversity
#5 Top Ranked for Quality of Life
Here at Ellucian, we are motivated by a mission "the power of education to transform lives and change the world". We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions into agile, digitally connected campuses that enable student success.
About the Opportunity As an Technical Support intern, you will be supporting end users with Tier I technical support assistance. This role will require a mixture of strong technical troubleshooting abilities, clear and precise communication, customer service skills, and strong IT service management process knowledge.
Where you will make an impact Taking on and resolving technical Requests and Incidents.Providing excellent customer service.Deploying, testing, upgrading, troubleshooting applications running on OS and WindowsImproving and maintaining technical documentation along with processes and proceduresEngaging in continuous learning and adoption of new concepts, technologies and problem-solving techniquesParticipating in on-call process What you will bring PC imaging, configuration, troubleshooting, and support (Windows, OSX).Support for Outlook, MS Office 365, PC Encryption software, Printers, PCs, Mac, Mobile Devices and other IT supported devices, repair, and maintenance and all Ellucian specific applications.Experience with cloud technologies (Box, Zoom, and Office365)Remote user support including - VPN installation and configurationTesting new releases of software, Operating Systems, hardware, and peripherals.Working knowledge Audio Visual and Video teleconferencingResponsible for providing excellent support and timely service.Attention to detailExcellent research skillsAbility to work well in a team environmentAvailability to travelIntermediate - advanced English level What makes #Ellucianlife Comprehensive health coverage: family major medical expenses, dental and life insurance.Christmas bonus 30 daysMonthly food couponDiversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.Parental leave
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