At TD SYNNEX Mexico, we are a leading team in the distribution of IT solutions and services that collaborates globally. We are a _Great Place to Work _that seeks to improve the welfare of our employees, enhance their development through training and certification at a technical level to provide the best service to our Vendors and Channels.
**Job Purpose**
This job will provide advanced technical support services to TD SYNNEX Customers. Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits. Support will be provided to a wide variety of IT infrastructure technologies.
**Roles**
- This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.
- Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
- You will assume 24x7 support tasks, performing the basic follow-up of support incidents that may arrive by mail and/or telephone.
- You will actively collaborate in the attention of remote management requests from customers.
- You will support in the generation of periodic or punctual reports to customers. Due to your visibility
- You will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
- You will attend specific training on products monitored, supported and/or managed.
**Qualifications & Skills**
- 1+ years working as an L1 Support Engineer - preferred.
- Bachelor's Degree.
- Network architecture and operative systems skills.
- Firewalls, Routers & Switching skills.
- Network monitoring skills.
- Teamwork.
- Analytical skills.
- Active communication skills.
**Working Conditions**
- Willing to work a rotational schedule.
- Hybrid Remote: must be able to work **on-site**, _at least 2 times a week._
Pay: $300,000.00 - $350,000.00 per year
Application Question(s):
- Will you be able to reliably commute or relocate to Torre Vistral, Avenida Insurgentes Sur 730?
- What is the highest level of education you have completed?
**Language**:
- English (preferred)
Work Location: Hybrid remote in 03100, Ciudad de México, CDMX
