.At Cloudflare, we are on a mission to help build a better Internet.
Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.We realize people do not fit into neat boxes.
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team.
We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Come join us!About the departmentThe Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media.
Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist.
We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.What you'll doDo you like solving complex problems?
Are you great at helping a team grow to surpass their potential together?
Do you enjoy interacting with people at all levels and roles?As a Technical Support Manager at Cloudflare you will:Provide World-Class Support to our Millions of Customers - You enjoy taking customer escalations from team members, triaging and answering high priority tickets from both top partners and free customers, and understand our customers needs and problems, in depth, in order to report on them to the company and solve them.Manage Technical Support Engineers - Coach the team to excel at their jobs, manage individual and team projects to on-time completion, have regular one-on-ones with everyone on your technical support engineering team, encourage professional development, help with training and QA, manage the support hiring process, and keep team morale high.Help Manage and Improve Tools and Processes - Managers will manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.
They will also help to manage all of our support tools and software