The purpose of the Service Technician position will be to provide technical service and support to Allprintheads customers.
This position is remote but would require traveling to Anaheim, CA, at least three times a month.-ESSENTIAL JNCTIONS INCLUDE--:
Installation of digital printing equipmeom Mimaki and other brands.
Uses Internal liaison between customer support, sales, aeld service technicians.
Provide on-site service and support to Allprintheads customers located in North America.
Assist Customer Service with internal processes and complete documentation such as customer complairms.
Assist Customer Care/Purchasing with correctly identifying printer/equipment part numbers using printer schematics.
Create custom profiles to provide customer samplr the sales teall-service report after each customer visit.
Identify new sales opportunities while troubleshooting technical issues on the site.
Create samplr the sales team.
Travel will be required if requirr on-site technical support.-JOB SPECIFICATIONS--:
I have more thve years of Importante empresa with digital printers, especialom Mimaki.
More than two years of Importante empresa in the têxtile industry.
(Optional) Technical knowledge of Mimaki, Mutoh, Roland, and HP printers preferred.
Knowledge of Raster Link, Sexi, Wasatch, Caldera, or other RIP is preferred.
Customer service skills.
Basic troubleshooting skills (mechanical/color management) performed over the phone.
Excellent verbal and written communication skills.
English Spoken.
(70-80% Speak Proficiency / 60-70% Write Proficiency).
Speak and write clearly and understandabr internal and rnal relations.
Technical knowledge of parts and products.
Englishlanguage proficiency.-KNOWLEDGE AND SKILLS--:
Ethics and Labor Standards:
Maintain the highest ethical and labor standards while promoting the same attributes in co-workers and in others.
Ensure that all business activities with internal and rnal clients are conducted professionally and that all participants are held accountable to this high standard.
Communication:
Express thoughts clearly, orally and in writing, using good grammar.
Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel.
Listen to understand inpuedback, and concerns.
Teamwork and Relationships:
Works with other employees willingly and in a spirit of cooperation and teamwork.
Support cooperation.
Demonstrates a commitment to the entire business and supports all initiatives (corporate and departmental) to help grow the business.
Cooperatlly with others to achieve organizational goals.
He is discreet, courteous, and considerate.
Take a positive outlook.
He is respected and trusted by others.
Continuous improvement and problem resolution:
Identify and communicate suggestions to improve the work.
Uses technical and analytical skills to ensure that existing work practices are as efficient and profitable as possible.
Performs root cause analysis and implements viable and permanent to problems.
He works with internal and rnal customers to develop that meet the needs and goals of the entire company.Pay:
$,.
$,.
per month--Importante empresa--:
Technical Support:
years (preferred)License/Certification:
Mimaki, Mutoh, Roland, HP Certification (preferred)Willingness to travel:
% (preferred)