Technical Support Representative (L1)

About Us:Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Position Overview:In the role of a TSR L1, you will address a variety of administrative tasks as well as basic helpdesk support and internal or external support routes to resolve employee or customer technical issues.Primary Responsibilities:Manage the complete customer and internal employee support life cycle.Provide administrative reception and L1 customer support (phone, email, messaging).Train employees and administer essential office hardware, networking, and productivity and specialized apps.Maintain database records (customers, products, and inventory).Schedule customer engagements, internal training, and other events.File corporate and public applications and other documentation.Manage social media posts and commentary.Qualifications:Soft Skills:Proactive and empathetic approach.Patience.Problem-solving skills.Customer orientation and ability to adapt/respond to different types of characters.Ability to multitask, prioritize, and manage time effectively.Hard Skills:Basic computer skills.Excellent verbal and/or written knowledge of the required language (B2).High school diploma or equivalent.Technical Requirements and Proficiencies:General interest and technical savvy with computers and home automation devices (audio/video, smart homes, security, simple networking).Proficiency using Microsoft Office/365 and Gmail productivity applications.Proficiency or ability to quickly learn how to administer and provide basic customer support in 60 days for:Microsoft Office/365 and Gmail productivity applications.CCTV.Card access.Home automation.Intercom systems.VoIP/SIP telephone systems.#J-18808-Ljbffr