.**A LITTLE BIT ABOUT Boldr**- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.- We are a global team, united by our desire to connect diverse people with common values for boldr impact.- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.**LET'S START WITH OUR VALUES**- Meaningful connections start with AUTHENTICITY- We do our best work by being CURIOUS- We grow by remaining DYNAMIC- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE- At the heart of great partnerships we'll always find EMPATHY**WHAT IS YOUR ROLE**:We are looking for a Support administrator to help provide unparalleled support and guidance tocustomers. You will use playbooks, and critical thinking to troubleshoot to give clear, concise,accurate, and root cause-focused solutions to our customers. You will assist in performingdocumented data ingestions to assist product reliability for our users.You have technical support experience, a love of problem-solving, and are driven to help reducefresh food waste in the grocery industry!**WHY DO WE WANT YOU**We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.**Requirements**:**WHAT WILL YOU DO**:- Resolve large volumes of customer tickets with clear, concise, root cause-focused, and empathetic communication- Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company's mission to reduce food waste.- Perform manual data ingestions which require ownership, diligence, dependability, and high attention to detail.- Monitor alerts by resolving them and mitigating customer-facing issues.- Close the loop on issues ensuring our customers' issues are fully resolved, tested on the front end, and guidance is given swiftly and empathically- Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.- Deeply understand Boldr's customers' needs, and how Boldr's different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.- Grow with the organization and Boldr's needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.**WHAT WE'LL LIKE ABOUT YOU**:**YOU ARE**- Curious and authentic, just like us! #beboldr- An analytical and critical thinker, with an eye for even the most minute of details- Passionate about client satisfaction
