**Description**The Koch Global Solutions (KGS) Customer Service Organization is seeking a **Technical Support Specialist** to join our team! Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating.In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.**What You Will Do In Your Role**:- Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles onsite and through remote access- Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility- Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests- Coordinating with service providers to solve other IT infrastructure issues- Ensure compliance with all Koch policies & procedures in all related areas- Troubleshooting for known errors and workarounds- Provide guidance based on documented IT policy and procedures**The Experience You Will Bring****Requirements**:- 2+ years in customer service or IT OR a degree in IT related field- Advance English and Spanish Language- Experience deploying software and troubleshooting complex IT issues- Passion for change and open to challenging processes**What Will Put You Ahead**:- 2+ Years' experience in IT desk side support.- Experience with Data Reporting/Data Analytics- Experience with Service Now- Experience with SCCM or other software deployment tools- Experience with troubleshooting Mac issues- Experience with troubleshooting Android and iOS issues- Experience deploying enterprise-wide IT solutions- Excellent communication, documentation, collaboration, and organizational skills- Experience with AV/Conference room supportWe serve more than **130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries**; ranging from making fabric, glass, and paper products, to manufacturing cell phone components. Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies. As KGS scales up its operations in Mexico, its employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground level and will play a critical part in helping build out the capability over the next several years. Working closely with global colleagues will provide significant global exposure to the employees.