.**Responsibilities**:- Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime.- Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction.- Maintain accurate and comprehensive records of customer inquiries, issues, and resolutions in the ticketing system for reference and reporting purposes.- Communicate effectively and empathetically with customers, demonstrating active listening skills and clear communication.- Stay up-to-date with the latest technological advancements and continually expand knowledge in iOS, Android, Windows, and Mac operating systems.- Facilitate knowledge sharing by assisting in the development and maintenance of technical support documentation, including knowledge base articles and FAQs.- Escalate complex or unresolved issues to higher-level technical support or appropriate internal departments for further investigation and resolution.- Assist in testing and quality assurance activities for software releases and updates, providing feedback and identifying any potential issues.- Adhere to service level agreements (SLAs), meeting or exceeding defined response times and resolution targets.**Requirements**:- 2-3 years of experience working in IT or technical support roles, preferably within a healthcare or clinical environment.- **Fluent spoken and written English required**- Extensive knowledge and troubleshooting experience with iOS, Android, Windows, and Mac operating systems.- Familiarity with electronic health record systems and healthcare IT infrastructure is preferred.- Excellent organizational skills and the ability to manage multiple tasks effectively, prioritizing work to meet deadlines.- Fluency in spoken and written English, with strong communication skills and the ability to understand and articulate technical concepts effectively.- Strong interpersonal skills, able to collaborate effectively with colleagues and stakeholders from various departments.- Flexibility in work hours, capable of covering shifts from 6:30 AM PST to 10 PM PST based on business needs.- Quick learner with the ability to adapt to evolving technologies and acquire new technical skills.- Possessing a calm and composed demeanor, even in high-pressure situations, and capable of delivering high-quality support consistently.**This position will be as an independent contractor****Please submit resume in English**If you meet the qualifications outlined above and are ready to contribute to a team dedicated to providing exceptional technical support to clinical facilities, healthcare providers, and internal staff, we encourage you to apply**Great Place to Work® Certified!****Skilled Wound Care** is proud to be Certified by** Great Place to Work®** for the **3rd** year in a row