Technical Support Specialist

Continuous improvement of customer support processes for providing quick & high-quality service to the customers.Provide attention to users and drivers of the app, through chats, emails, and calls.Resolution of conflicts, doubts, or complaints.Outgoing calls to clients.Analysis of client requests (chat, email).QualificationsHigh school completed.Minimum experience of 6 months in activities related to customer support.Availability to work different shifts, either day or night.Availability to work from the office.PC knowledge at the confident user level.Google products knowledge: Google Sheets, Google Docs.Grammatically correct in written and verbal communication.Competent verbal and written communication.Native language speaker Spanish.Typing skills (min. 100 words per minute).#J-18808-Ljbffr