.At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Our EmployeesThey are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their work. They are reliable, trustworthy, and open with high integrity. They value diversity, are inclusive, and are committed to a global mindset.This unique opportunity is ideal for a motivated technologist with a broad skillset to deliver technical solutions to enable our workforce in a fast-paced environment. You will problem-solve, repair relationships, and detail technical interactions related to Windows 10, macOS clients, and our infrastructure systems. To help deliver these services, we are looking for a Technical Support Specialist II with a knowledge of modern end-user computing solutions, including mobile technologies.Primary Responsibilities:Take customer calls and provide accurate, satisfactory answers to their queries and concerns.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Guide callers through troubleshooting, navigating the company site, or using the products or services.Providing excellent customer service and maintaining a patient and empathetic approach when dealing with users' technology concerns.Identify customers' needs, clarify information, research every issue, and provide solutions and alternatives.Help to train new employees and inform them about the company's customer management policies.Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems.Interface with other Core Services teams to solve complex issues.Create / Maintain support solutions and documentation for the service desk.Ensure ongoing communications regarding system issues/activities with all stakeholders: department executives and managers, end users, IT staff, vendors, customers, etc.Responsible for upholding F5's Business Code of Ethics and promptly reporting violations of the Code or other company policies.Performs other related duties as assigned.Knowledge, Skills, and AbilitiesTroubleshooting and Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.Operating Systems: Familiarity with operating systems such as Windows, macOS, and Linux.Networking: Basic knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and network troubleshooting