We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:
- Assist internal and external customers with product validation. Identify fixtures using digital photos in order to provide replacement parts or replacement fixtures. As needed, seek additional guidance and advice from Leadership to resolve customer issues. Assist Post Sales with replacements parts identification and other technical questions.
- Attend product and technical training to close product knowledge gaps and improve technical capabilities. Utilize a blend of self-directed, formal classroom style and online instruction.
- Provides product training to team members on a quarterly basis.
- Capture data in the proper format as directed. This includes, but is not limited to, specific product or troubleshooting answers into cases within Salesforce, daily work tracking, statistics and metrics tracking, customer surveys, lighting controls database maintenance, data mining, etc. Perform other duties as assigned.
- Utilize Better, Smarter, Faster tools to improve processes, communication and resolutions for Acuity Brands products, systems, and solutions to drive improved customer satisfaction and a reduction of quality costs.
**Preferred Skills and Experience**:
- Lighting experience preferred.
- Call Center experience preferred.
- Understanding of the fundamentals of manufacturing preferred
**Physical Requirements**:
Able to lift 25 lbs. occasionally.
**We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.**
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