.**Call Centre and Technical Support Specialized Service Role (Remote) - 3 month contract, pilot project so may lead to long term employment.****About the Job**At HomeX, we use the term "Customer Solutions" because we believe "support" and "service" are only a piece of what our customers really want: Solutions to their home service needs.HomeX is looking to hire Customer Solutions Specialists who pride themselves on providing world-class customer experiences.As a CS specialist, you love being the front-line contact and #1 problem solver for customers. Every time you hear a customer need, your first response is "how can I solve this?", and you're not afraid to think outside the box to find viable solutions.You are able to quarterback issues from first interaction through to completion with style and grace. You are the customer's friend, mentor, liaison, information provider, appointment booker, and overall right-hand for all their home needs.**Benefits**:- Work from home- Benefits**The Must Haves**- Proven customer support, client service, or direct client-facing experience and skill.- **Typing speed** - 40-45 wpm minimum, 60 wpm is preferred.- **Bilingual **- Fluent in English and Spanish- Experience dealing with American customers, or experience with American vernacular, a plus.- **Equipment**: desktop or laptop combined with an additional monitor/screen (mid to large size), mouse and keyboard is essential to the role. Machine should have at least 6GB RAM processing power, 8GB RAM would be preferred- **Internet connection**: Minimum of a 30mbps high-speed connection is required - higher is better. You can upgrade once employment has been established.- Familiarity with CRM systems and practices.- Customer-oriented, with an ability to adapt and respond to different personalities.- Excellent communication and presentation skills.- Ability to multi-task, prioritize and manage time effectively.- *Bonus points if you have experience in the home services space.**Hours of operation**:We are operating 24/7 eastern to pacific time (U.S. and Canada). Workweek is 48 hours, we are recruiting for day, night, and swing shifts times.**Wage**:16,000MNX per month plus supplemental bonuses offered including performance bonuses, healthcare, savings fund, WFH allowance, insurance.Key Responsibilities:- **Speak with customers **via live chat, taking ownership of their needs and managing them to completion.- **Educate customers** about membership opportunities and benefits.- **Find creative solutions** for customer issues, utilizing a network of service partners.- **Guide customers** through potential solutions to find the best match for them. Book services and ensure completion/satisfaction.- **Build sustainable relationships** and trust with customers through open and interactive communication.- **Meet targets** with regard to contact rates, bookings, memberships, and other key performance indicators