Eaton's Corporate Sectordivision is currently seeking aTechnical Support Supervisor. What you'll do: Provide direction and manage day to day functions of the Customer Care Technical Support Center located in Queretaro, Mexico. This position must also work closely with support management in the various Eaton Care support locations including National Sales and Project Management Organization. Lead and provide direction to multiple technical support teams of the Electrical Sector Lead and provide direction to multiple Technical suppot teams of Sales and Project Management Organization of the Electrical SectorLead day to day activities within the EatonCare Technical Support team of Technical Resource Center Team, Brightlayer - Digital Products Team, Inside Sales Engineer, Inside Project Enginner, Engineering Services Team and Project AdministratorsDrive the team to have quality interactions with customers and US counterparts to drive long term business growthGain a deep understanding of the businesses supported so that this position becomes the escalation point for the teamDevelop effective relationship with EatonCare, Sales, Technical and PMO US support teamsDrive productivity within the group by utilizing electronic tools to support efficient and profitable business growthDevelop, and retain top quality who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customersTraining employees and coordinating training for employees on the essential functions of the technical positionCommunicate with the customers as necessary and support escalationsMaintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.#LI-KL1 Qualifications: Bachelor's Degree from an accredited institution required.Minimum 5 years manager of people experienceMinimum 7 years customer support or interaction experienceEnglish business profiency level Skills: • Experience with SAP and/or Vista
• Experience with Microsoft Office
• Strong customer service ethos with a track record of process improvement
"•Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Strong work ethic, flexibility, and a desire to actively contribute to the group's successTeam player
•Fluent verbal and concise written, communication skills for successful performance of position.
• Strong analytical skills, logical thinking and process oriented We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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