Technical Support T1/T2 - Night Shift

**To be qualified for this role, you should have**:- Minimum 12 months' call center experience (Service Desk, IT Help Desk campaigns)- Ability to navigate through various tools/screens while troubleshooting with customers- Ability to use questioning techniques to uncover issues and find the best solutions or actions to resolve queries- Strong communications skills in English and Spanish (speaking and writing)- Night shift availability**We offer**:- Base Gross salary $17,500 + additional law benefits- Night shift bonus $2,000- Christmas bonus starting at 25 days- Major medical insurance (for you and your family)- Saving funds- Grocery and restaurant couponsIf you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.**Salary**: $17,500.00 - $19,500.00 per monthAbility to commute/relocate:- San Nicolás de los Garza, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Technical Support: 1 year (preferred)**Language**:- English (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)Work Remotely:- No