Mexico City, Mexico
- DOP
- 3093116
**Job Description**:
**Position Summary**:
**Primary skills required**:
- Knowledge and troubleshooting experience of** **Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.), Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app
**Core Responsibilities**:
- Support customer with downtime, manage incidents, perform periodic updates on customer devices
- Should be able to handle escalations.
- Regular meeting participation.
- Executive support for various individuals
- Build custom reports
- Perform on-site and remote health checks
- Process changes and support projects.
- Change control compliance.
- Update tickets and assorted admin work.
- Should be available to support customer outside working hours on any immediate downtime.
**Requirements**:
- Excellent communication skills.
- 8+ years of experience working with voice and data
- Well verse with voice platforms
- Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
- Excellent problem-solving and analytical abilities
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently.
- Strong time management skills and attention to detail
- Ability to multi-task activities with shifting priorities
- Change Practice SME
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.