Because of our commitment to customer satisfaction, Oracle NetSuite has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We're searching for an experienced technical communication specialist to join our team and help take our client-focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development or engineering, together with an exceptional ability to evaluate and analyze complex information, a natural desire to help people understand things that are hard to understand and a commitment to seamless user experience.
Objectives of this Role Develop comprehensive process documentation that meets organizational standards.Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content.Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and user-specific process documentation.Evaluate current content and develop innovative approaches for improvement.Daily and Monthly Responsibilities Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.Independently gather information from subject matter experts to develop, organize, and write digital process documentation and training material.Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation.Skills and Qualifications Bachelor's degree in relevant technical field.3-5 years' industry experience as an effective technical communicator.Proven ability to quickly learn and understand complex topics.Proven experience with digital content development & management.Previous experience writing documentation and procedural materials for multiple audiences.Superior written and verbal communication skills, with a keen eye for detail.Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.Preferred Qualifications Proven ability to handle multiple projects simultaneously, with an eye for prioritization.Creating instructions via video.Firm understanding of the systems development life cycle (SDLC).Previous software development experience.Certification through the Society for Technical Communicators.Experience using XML tools to create documentation.We're searching for an experienced technical communication specialist to join our team and help take our internal communications services to new heights. In this role, you will research, outline, write, and edit new and existing content, working closely with NetSuite Cloud Operations departments to understand project requirements. You will develop content in alternative media forms such as Knowledge Base content, newsletters, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation.
Career Level - IC3
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