**Objectives of this Role**- Develop comprehensive process documentation that meets organizational standards- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success- Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and user-specific process documentation- Evaluate current content and develop innovative approaches for improvement**Daily and Monthly Responsibilities**- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration- Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation**Skills and Qualifications**- Bachelor's degree in relevant technical field- 3-5 years' industry experience as an effective technical communicator- Proven ability to quickly learn and understand complex topics- Proven experience with digital content development & management- Previous experience writing documentation and procedural materials for multiple audiences- Superior written and verbal communication skills, with a keen eye for detail- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content**Preferred Qualifications**- Proven ability to handle multiple projects simultaneously, with an eye for prioritization- Creating instructions via video- Firm understanding of the systems development life cycle (SDLC)- Previous software development experience- Certification through the Society for Technical Communicators- Experience using XML tools to create documentation**Objectives of this Role**- Develop comprehensive process documentation that meets organizational standards- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success- Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and user-specific process documentation- Evaluate current content and develop innovative approaches for improvement**Daily and Monthly Responsibilities**- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration- Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation**Skills and Qualifications**- Bachelor's degree in relevant technical field- 3-5 years' industry experience as an effective technical communicator- Proven ability to quickly learn and understand complex topics- Proven experience with digital content development & management- Previous experience writing documentation and procedural materials for multiple audiences- Superior written and verbal communication skills, with a keen eye for detail- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content**Preferred Qualifications**- Proven ability to handle multiple projects simultaneously, with an eye for prioritization- Creating instructions via video- Firm understanding of the systems development life cycle (SDLC)- Previous software development experience- Certification through the Society for Technical Communicators- Experience using XML tools to create documentation