**Job Details****Position Summary**:The Digital (Technology) Customer Engagement Change Management Lead is responsible for driving adoption of Solution Navigator platform's self-serve capabilities. Working in close collaboration with the Customer Service Center, the Solution Navigator team, Learning and Development (L&D) and Product Business Unit (PBU) change leads, this role oversees all aspects of adoption including the development and delivery of change plans and tactical execution of training and coaching. Additionally, this role is responsible for executive reporting on monthly adoption progress against goals and serves as a member of the Solution Navigator leadership team.**Responsibilities**:- Ownership for Customer adoption of the Solution Navigator Platform- Ensure that all Customers on the Solution Navigator platform have been trained and coached to adopt the platform -working in close collaboration with the PBU's, Solution Navigator and the L &D team- Implement a process to ensure training including certification is a part of onboarding of new customers and employees; Oversee PBU training plans to educate and ensure key people within the PBU including the sales leadership have been certified- Own adoption metrics and establish plans to drive adoption including monthly cadence- Report out to executive leadership on progress against adoption plans- Participate in Solution Navigator project reviews to ensure PBU change leads implement robust change plans (communications, training and KPI's) as a part of each project- Provide guidance, coaching and support to Product Business Unit Change Agent Leads to ensure planning and execution aligns with adoption and usage goals- Drive escalations as needed when adoption goals are not being met- Customer feedback about usage of the platform utilizing the intake process for any needed enhancements.- Serve as an active member of the Solution Navigator leadership team and Voice of Channel Partner Advisory team**Qualifications / Education / Work Experience Required**:- At least 5 years of project management experience including 3 years change experience- Certified change practitioner (preferred)- Strong leadership skills required, including proven ability to influence customers, leaders and facilitate cross-functional teams.- The ability to motivate, enthuse and encourage participation through change- Ability to build strong working relationships with internal customers and positively influence key constituents.- Experience in large, complex organizations (preferred)- Excellent English skills