.**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.**Job Description** What you get to do in this role**:The Customer Outcomes **Technical Consultant** is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements.- Participate in workshops with customers to assess current processes and establish future-state processes.- Deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.- Maintain skills / certifications on for**Qualifications** To be successful in this role you have**:- 5+ years of experience as part of a professional services organization; or equivalent education/experience- Ability to travel up to 50%- Creative with comfort running projects and program independently- Experience driving complex issues through analysis and resolution- Experience working collaboratively- ServiceNow certifications in aligned workflowFD21**Additional Information**ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site
