.Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.- Sabio provides expertise and solutions that our customers' need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.- We are currently looking for a passionate and enthusiastic professional to join our Team- We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.**Key Responsibilities**:- OnSite supervision and coordination of the customer call operation, with a focus on customer experience, quality and sales.- Assurance of the KPI's agreed with the call centre provider.- Ensuring the necessary dimensioning to meet targets, in collaboration with other customer departments.- Improvement of customer service, sales and retention processes.- Improving the products offered to the customer, as well as the experience delivered and the efficiency of the operation.- Monitoring of Contact Centre activity.- Transmission of operational guidelines from customer to provider, adapting them to the reality of the platform and ensuring that objectives are met.- Supervision of all stages of the incorporation of new agents (selection, training, etc.),- Coordination of the introduction of new technologies in the Contact Centre.**Skills Knowledge and Expertise**:**Skills**:- Demonstrable experience in Contact Centre environments (outbound campaigns focused on sales).- Technical knowledge in Genesys Engage. Knowledge of other Contact Center technologies and Workforce Management or CRM solutions (preferably Salesforce).- Ability to use the Office package (Excel and use of macros in particular) as well as in collaborative environments (e.G. Sharepoint).**Financial**:- Having a strong knowledge of the use of resources, the cost of the service and where the business should be focused.**People**:- Maintain effective working relationships within the group.**Customers**:- Be strong in managing customers and suppliers under good and not so good conditions
