Técnico De Soporte

General Summary:Duties and Responsibilities:- Monitor and respond quickly to incoming requests related to IT issues- Perform tasks using good communication skills with the ability to work with users diplomatically and skillfully- Maintain an update knowledge base articles- Perform patching, upgrades, administration, and software installs with elevated rights- Other duties and responsibilities as assigned by ManagerKnowledge, Skills, and Experience:- Proven experience as a help desk technician- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required- Active directory and Office 365 experience preferred- Ability to deploy, configure, and support operating systems on desktop and mobile- Understanding and appreciation for information security within systems and user devices.- Ability to diagnose and resolve technical issues- Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.- 3 years of full-time paid experience in desktop supportCommunicate effectively, both verbally and in writing